Leaders!
Where do I find them?
How do I develop them?
What do I teach them?
by
Tom "Big Al" Schreiter
Every network marketer wishes that he had a
massive organization and more leaders in his group. Life would be
wonderful. The bonus checks would be too heavy to carry. And, he could
watch cable television 24 hours every day.
So why not take a shortcut to build your
network marketing business? The fastest way to build a large
organization is through the help of leaders.
We can’t build a very large MLM organization on
our own if we only sponsor distributors. Our time is limited. We can
only service so many distributors and their problems. Even the best
distributors need some service and help.
The way to multiply our efforts is to
create leaders who can take care of their own groups.
Duplicating ourselves by creating new leaders is the only way to build
a large, massive organization.
Then where do we begin?
First, let’s define the difference between a
network marketing leader and a distributor.
Distributors are temporary. They come and go in
our business. Sometimes they work hard and build groups, and other
times they may continue as a wholesale user of the product, or even
quit. And it’s okay that distributors are temporary. They should have
the right to come and take out of our business what they want.
For instance, here are some things distributors
want from our business:
1.
The ability to save on their personal purchases.
2.
A chance to make retail sales and profits.
3.
A feeling of belonging to a positive group of people.
4.
A chance to develop personally.
5.
Some quick checks to pay off the VISA bill.
6.
A part-time income to put a child through college.
7.
Car payments.
8.
Enough money for that one dream vacation.
All these reasons to be a distributor are good.
We should support and service our distributors to reach these goals.
However, the truth is that this support and service should only take
10 or 20% of our time. Why?
Because distributors don’t want or need a lot of
support.
Some distributors say:
“Oh, don’t keep calling me about those
opportunity meetings. And I’m not interested in those training
meetings either. Call me when the president comes to town, or if the
company introduces a new product. Otherwise, leave me alone.”
That’s okay. We only want to help distributors
get what they want out of our business. We don’t want to push
our agenda on them. They’ll appreciate that we respect them as
adults and let them choose their own goals.
But remember, your distributors only have a
temporary commitment. When the newspaper writes a bad article about
your company, your distributor might leave. Or when the home office
forgets to return the distributor’s phone call, again, the distributor
might quit. Or maybe a little bit of rejection from prospects will
quickly end your distributor’s career.
Distributors come and go, but leaders are the real
thing.
Okay, we all know that leaders are more
important than distributors. Most distributors are temporary and have
a temporary commitment toward your business - and that’s not bad.
Like all of us, they’re going to take what they want and then get on
with their lives.
But leaders are going to stay with you and your
business for a long time. So which would you rather have - one leader
or 100 distributors?
That’s easy for us to answer. One leader!
However, you might be thinking:
“Yeah, having one leader is great, but maybe 100
distributors would give me some pretty good bonus checks.”
The problem is that we’ll have to replace
those 100 distributors as time goes on, and instead of building this
residual income that we talk about, we end up with just a full-time
job replacing distributors.
When we focus on leaders, it changes how we build
our business.
People always ask me:
“Tom, what’s the secret to success in network
marketing?”
I have a quick, short answer that I’ve used for
years and it goes like this:
“To be successful in network marketing, all you
have to do is build leaders and make them successful.”
In other words, if you had a choice to go out
and do a retail party to sell some skin care or long distance or
whatever, that’s nice - but that’s probably a job. That’s not building
the type of residual income business you want.
While this activity is part of your business,
this activity will not be the fastest route to your goal of becoming a
leader.
You have to think differently if you’re going
to build a large and successful downline organization. You’re going to
carefully focus on which activities you do, because you
want to be a leader.
I’ll show you the difference.
Several years ago, I went over to start a
downline in England. I arrived and a friend of mine, John Church, met
me at the airport. Because I had a relationship with John, he had
already committed to becoming a distributor – even though he had no
details.
As I walk off my plane, John is waiting for me.
He has his first prospect with him, a man named, Brian. Well, I gave a
horrible, jet-lagged presentation and Brian joins. He didn’t join
because of my presentation. He joined because he was a friend of John
Church.
Relationships do make a
difference.
John Church and I then proceeded to drive
towards his home so I could get a bit of sleep. Before we arrive at
John’s home, his mobile telephone rings. It’s his new distributor,
Brian.
Brian says:
“I have a contact about eight hours away in
Scotland and I would like it if you could go talk to him. I just hung
up the telephone with him and he said he may or may not be interested
– but he would take a look at the business if you’d drive up to meet
him. He’ll come two hours closer if you will drive the other six
hours.”
John looked at me and said:
“Eight hours?”
I replied:
“Tell Brian that it’s no problem.
We’re on our way - just give us directions.”
Well, I didn’t get that nap I wanted. Instead,
John and I just kept on driving to Scotland. Along the way, John said:
“Are we crazy? We’re driving six hours for
someone who might not even show up!”
I said:
“That’s OK.”
John gasped:
“What do you mean, it’s okay? Six hours up and
six hours back and this semi-committed prospect might not even show
up!”
I explained my position:
“John, we’re not going there to give a
presentation. We’re going there to support Brian. We
want to let Brian know that because he wants to be a leader, we’re
going to help him to the ends of the earth no matter what
until he becomes a leader. If this prospect shows up or not, it’s
irrelevant. It’s no big deal. We’re driving six hours to show our
commitment to Brian.”
That’s the difference in focus I’m talking
about. Because we’re focused on building a leader, our activity
changes also. We will concentrate on different tasks and take
different viewpoints on situations than other networkers because we’re
building leaders.
The above example with Brian and John will also
change how you feel about failure when somebody doesn’t show up at a
meeting, or a lot of guests don’t come. You’ll have less stress and
more focus because you’re thinking:
“The reason I’m doing this meeting is to develop
this person into a leader.”
This helps us focus on what we’re doing because
we know why we are doing our present activity. This
focus and understanding helps us get along in our business, and we
make progress.
As a side note, John Church uses this
activity focus to build leaders and get out of their way. So
if you don’t believe it works, just call him. You’ll get his answering
machine as he’s always golfing or on vacation.
So that’s what I mean by changing what
you do to build leaders versus lots and lots of activity which
can take up our day.
Of course, I’m sure all of the Fortune Now
subscribers said that they would rather have one leader
than 100 distributors. But just in case you’re still skeptical,
consider the following example.
Generals make a difference.
Imagine that you are dictator of your own
country. That’s pretty good - you have your own army and you have five
loyal generals. You also have 100,000 infantry men.
(Of course, the generals represent
leaders and the infantry men represent distributors in case you’re not
following this analogy.)
What happens next is that one night, I sneak
across enemy lines and attack your army. I use my pink belt in karate
and go chop, chop, chop and I beat up all 100,000 of your infantry
men.
The next morning you wake up and you have five
generals left. All of your infantry went home to their mothers for
sympathy.
Now, here’s the important question.
With only five generals left, could you rebuild
your army?
Of course you could. That’s the importance of
leaders. When things go bad and everyone abandons the ship, you can
still rebuild your organization if you have loyal leaders.
What if the opposite were to happen?
What if I were to sneak across enemy lines and
kidnap your five generals? What would happen then?
The next morning, you wake up and all you have
are your 100,000 infantry men with no leadership or direction. They
start marching in circles, firing inward, stepping in latrines,
getting lost - it’s a disaster!
So as you see, generals are everything.
Some networkers build leaders. Other
networkers are just busy.
That’s the difference why some networkers can
work for a few years and finally retire from their business. These
networkers focused all their activity on building leaders.
The other networkers? The ones that were just
busy? Well, they’re still busy.
If you’re not convinced that building leaders
is important by now . . . well, you can save yourself some time by not
reading any further.
Okay! Okay! Let’s get some leaders!
We need a step-by-step plan. And that’s easy
because I studied engineering. If you’re not familiar with engineers,
we need a step-by-step plan for everything. That’s why we’re
incredibly cool people with a keen sense of fashion design.
For instance, when we walk, we have a plan.
We’re thinking:
“Left foot, then the right foot. Left foot, then
the right foot, etc.”
So, back to our plan. We’re going to create our
master plan in three easy steps. By mastering each step one at a time,
we’ll end up with an organization of leaders.
Here are the steps to master:
Step #1: Define what a leader is.
Step #2: How to find leaders.
Step #3: What to teach leaders.
Step #1 is very important. Before we go looking
for leaders, wouldn’t it be a great idea to know what a leader
looks like?
It’s a lot easier to find somebody if we know
what he looks like.
On a recent teleconference training call, I
asked the group:
“Does anybody on tonight’s call have a good
definition of what is a leader?”
The answers were:
§
Someone who is willing to step up and help to encourage
others.
§
Someone who makes sure that he gets done what needs to
be done.
§
Somebody who is coachable.
§
Somebody who is good with people -- a good communicator.
§
Someone with a vision.
§
A leader is somebody who wants to learn and wants to
succeed.
§
A leader is someone who commits to taking the action
that’s required to make it to the top.
And that was the list. The rest of the callers
were silent. I don’t think they ever thought about this question. I
can’t imagine how they looked for leaders if they never even knew what
a leader looked like.
What is my definition of a leader?
I have three definitions of a
leader. These aren’t the only three definitions. They’re not
all-inclusive. These are just three definitions to give us an idea of
what we are looking for.
The first definition I heard is from a man
named Tracy Dietrich in Dallas, Texas. He says that leaders are
professional students of the business.
In other words, leaders actually read the sales
manual that came with their distributor kit. By this definition,
everybody reading this training lesson would be a leader. We’re
students of network marketing – always looking for new ideas and
information.
Leaders listen to audio training tapes, read
books, go to upline meetings and, whenever they can, they attend
company conventions. You’ll see leaders hanging around with the upline
leaders hoping to pick up a good idea.
I like this definition. It makes it easy to
spot leaders. Just go to any training meeting and you’ll see the
chairs full of leaders.
Sounds good, but what is my second definition of a
leader?
This definition is a little harder to explain
but easy to observe.
Imagine that you decide to take a vacation to
Hawaii. You’re going to miss your local weekly opportunity meeting.
Somebody will have to conduct your weekly meeting.
A leader is someone who will do the opportunity
meeting, make sure the product display is there, pay for the room, and
assumes the responsibility that everything runs smoothly - and
you don’t have to call from Hawaii to see if it was done.
In other words, you’re on vacation and you
don’t have to worry or check on anything. This leader was glad
you left town so he could take the responsibility!
This is a pretty good definition of a leader.
He is someone who does his business without your constant motivation
and checking. He is someone you don’t have to worry about.
The third definition of a leader is the toughest.
This definition separates the so-called
leaders from the real leaders. Here it is:
A leader is someone who handles problems.
Let’s say there is a problem in the downline.
Mike didn’t get his order or Mary talked longer than Al or there was
some bad news in the local press, or whatever.
A leader handles the problem.
Your leader will call the home office to trace
the order, will help Al understand why Mary talked longer, or support
and counsel a devastated distributor who is upset over some bad
publicity.
The leadership test is this:
Will the problem filter upline to you?
If you have a distributor who you think is a
leader -- but the distributor is still passing problems upline to you,
this distributor doesn’t qualify to be a leader.
This is a tough test, but it separates leaders
from the crowd.
Now we have three clear descriptions of a
leader. We know exactly what we are searching for.
Now that we have a really good grip on what a
leader is, the next question in your mind should be:
Step #2: How do I find leaders?
That’s simple.
There are only two ways to get leaders.
The first way to get leaders is to steal
them. That’s right, steal them. We’re all leaders here, so let’s be
honest. People try to steal leaders all the time, don’t they?
They say:
“Come over to my business and I’ll give you $5
more than what you’re making over there.”
So the leader changes loyalty and moves to
another company.
What’s the downside of this?
Well, if the leader will change allegiance for
$5 more income, then what’s going to happen when someone else offers
this leader $6 more income?
Ouch!
If this leader can be bought once, he can be
bought again.
So we could steal leaders, but the problem is
that we will only end up with temporary leaders. This
means we’d have a job for the rest of our lives replacing leader after
leader, wouldn’t we? This isn’t what we’re looking for.
You see, a lot of distributors advertise for
leaders. They try to persuade leaders to come over with the newest hot
deal because it’s a tenth of a cent lower or it pays 1% more. But what
happens when someone else offers two-tenths of a cent lower or 2%
more?
The temporary leader is gone.
It’s just a full-time job replacing temporary
leaders. It’s not really building a permanent, loyal network marketing
organization.
So I would like to eliminate further discussion
about stealing leaders because that’s not really what we want to do.
We want permanent income.
So what’s the second way to get leaders?
The second way to get leaders is to build
them from scratch.
In other words, we are going to find a
distributor who is not a leader now. Then, we’re going
to teach him exactly how to become a
leader.
But there is a challenge!
If this distributor is not a
leader now, he is going to look exactly like any other
temporary distributor, right?
So how do we know who to build into a leader?
How do we avoid wasting time building the wrong person into a leader?
Have you ever worked with someone who is
coachable, committed to action, wanted to be a leader -- and that
person never became a leader? Has that ever happened to
you? Have you experienced the wasted time and effort?
Well, I spent my first 15 years in network
marketing with this same frustration.
I did this. I said:
“If you want to be a leader, let’s go for it.”
So I moved in with the committed distributor.
We drove all over the country together. We made phone calls together.
We gave meetings together. I taught the distributor everything I knew.
And most of the time, he didn’t become a leader.
I ended up wasting a lot of my time. The
distributor wasted a lot of his time. And nothing permanent was
accomplished.
That all changed when I met a guy named Tom
Paredes. He came up to me and said this:
“Tom, you’re an idiot.”
Of course this immediately got my attention. I
said to myself:
“I’d better listen to this guy. He’s right. He’s
telling the truth. I’ve been wasting all this time working hard – but
training the wrong people.”
Tom Paredes continued. He said:
“If you’re going to train everybody who
says that he wants to be a leader, it’s not going to work.
Talk is cheap.”
So I asked the obvious question:
“So how do you know who to train and who not to
train? Everyone wants to be a leader. They told me so. How do you know
which one to work with?”
Tom Paredes’ simple answer was this:
“You simply give them a test.”
I smacked my forehead - I’d just wasted fifteen
years! Why hadn’t I given these candidates a test? Well, because . . .
I never thought of it. And now that I know I should give the
candidates a test, what would be my next obvious question?
You’re right! What kind of test should I give
them?
Again Tom Paredes had a simple answer. He said:
“You give them a book! Tell them to read the
book and that you’ll check back with them in three days to discuss the
book.”
Now it all made sense.
Let’s say that you were in a business and you
sponsored me. I said that I wanted to learn to become a leader, so you
say:
“Tom, here’s a book that’s really going to help
you build your business. I know you want to be a leader. Today is
Monday. Why don’t we get together on Thursday and discuss what’s in
this book. I’ll show you how you can use it in your business.”
Of course I’ll thank you for the book and say
that I’m looking forward to our Thursday meeting. Well, Thursday comes
and you call me.
I start making excuses over the telephone and
say:
“Well, I couldn’t read the book on Monday,
because that’s when Monday Night Football comes on television. And
then on Tuesday, I had to work overtime on my job. Wednesday night is
family night. That’s when the family goes out and I can watch
television in peace. So I really haven’t read the book yet.”
What would that tell you about me?
That says:
“Hey, if I can’t put forth enough effort to read
the book, what chance is there that I would put forth an effort to
take guests to meetings? To go to other training and listen to tapes?
To drive to conventions?”
This doesn’t mean that I will always be a
non-leader. It just means that at this time in my life, I’m not
willing to make a commitment. It doesn’t mean I’m a terrible person,
it just means - hey, I’m not going to be a leader right now.
It’s important that we give this test before we
invest time in training a distributor to become a leader. If we don’t
perform this test, any time that we spend with an uncommitted
distributor is wasted.
We may be stealing time from somebody who
desperately needs to be a leader.
So what happens if you give me a book and the
next morning I give you a call at 6 a.m.? I say:
“I know it’s early, but I am wired with
excitement. I’ve highlighted the book and made an outline. I know it’s
6 a.m. but let’s get together for breakfast. If we hurry up, we can
have breakfast at 6:30 a.m. and talk about this book before I go to
work.”
What would that tell you?
Ka-ching!
We have a winner here. This is a simple test
but it makes all the difference in the world.
By the way, I haven’t mentioned which book to
give as a test, have I?
Of course, you can give them a Big Al
book because they’ll learn great recruiting techniques. Any of my five
wonderfully written books would do.
But it doesn’t matter which book you give as a
test!
Why? Because it’s only a test. You’re only
checking for action from your potential leader.
Remember, almost everyone will say that they want to
become a leader, but talk is cheap. You have to check for that action
commitment.
So if you don’t have a brilliantly written
Big Al book handy, you can give them a National Geographic
Magazine, right? It doesn’t matter. You’re only checking for action.
By the way, if you don’t have a book or a
magazine, what else can you give as a test?
You could use a video tape, an audio tape, or
have your potential leader listen to a conference call - or send him
to a store for milk and cookies. It’s only a test.
But if you don’t have a book, an audio tape, or
even a video tape, you might reconsider your leadership
capabilities.
Danger!
Danger!
Depression approaching!
When you give your potential leadership
candidates this test, I have to give you this warning:
You might get depressed.
After you read this training lesson, you’re
probably going to grab a superbly written Big Al book and give
this leadership test to your brother-in-law, your friends, and to your
best distributors.
And you might expect too much from these
people.
I’ll tell you a story about a friend of mine in
Canada. He was doing pretty well with his business, but after he heard
about this leadership test, he went out and gave a test to some of his
distributors.
He called me a year later and said:
“I took your advice last year and I gave my best
distributors the leadership test. I gave them all a book. Here’s what
happened. All of my so-called potential leaders – flunked!
I felt really bad and totally depressed.
“Then, here is what I did next. I gave this same
test to a bunch of second-stringers - you know, the people who didn’t
drive as nice a car, didn’t have as many contacts, didn’t have as big
a vocabulary, didn’t seem like the salesman – just ordinary
distributors who weren’t quite as good as my top people.
“Again, some of those second-stringers failed.
However, a few of these distributors passed the test, and I’ve spent
the last year working with them. It’s been the most productive year of
my life!
“I don’t have to call these people to make sure
they’re coming to meetings. They call me to make sure
I’m going to be there. We have the most positive people at our
opportunity meetings - people who are motivated, people who are going
places. It’s been a fantastic year!”
The reason I tell you this story is not
because it has a happy ending.
I tell this story because here is what will
happen after you read this training lesson.
You’ll give this leadership test to a lot of
your best distributors and most of them are going to flunk. And then
you’ll say:
“I know my brother-in-law would really, really
make a great leader and the only reason he didn’t read the book is . .
.”
And you’ll start making up excuses for people
who aren’t ready to become a leader.
Then, you’ll start investing time with really
nice people who didn’t pass the leadership test – and won’t become a
leader. Bad for business.
So be prepared for some disappointment. Don’t
take the results personally. You’re only looking for distributors who
pass the test and are willing to invest action to back
up their words.
Let’s move on.
We’ve given our distributors the leadership
test and now we’ve identified people who look like
ordinary distributors, who act like ordinary
distributors, but these are special people. These chosen few will now
be trained to become leaders.
Here’s the $64,000 Question!
Remember step #3? Well, if you don’t, let me
review these three logical steps.
Step #1: Define what a leader is.
We have three definitions. This step is easy.
Step #2: How to find leaders.
We just covered this. Sure we can find leaders,
but they’ll be temporary leaders. The permanent way to build leaders
is to train ordinary distributors (who pass the leadership test) to
become leaders.
Step #3: What to teach leaders.
Yes, this is the big question! What do leaders
know that distributors don’t know?
Look at it this way. You’ve taught your new
distributor to be a good distributor - and that means you’ve taught
him:
§
All about the products.
§
All about the company.
§
How to be loyal.
§
How to network.
§
How to be positive.
§
How to sponsor effectively.
§
How to retail products.
§
How to duplicate his efforts, etc.
After teaching your distributor all these
important skills, you now have a really well-trained distributor –
but you don’t have a leader!
So now you decide you’re going to teach your
distributor to become a leader.
What are you going to teach him?
End of part 1.
This is an excerpt from the November 1999 issue of Big
Al’s Fortune Now Newsletter. You can read selected back issues
and training articles at
http://www.fortunenow.com.